Complaints

Send complaints to support@whoma.co.uk and include the account email, public profile slug, or request reference wherever possible.

WHOMA reviews complaints in order of urgency and will confirm next steps if a case needs a longer investigation.

We acknowledge complaint submissions within 1 business day.

We aim to provide a substantive response within 5 business days. If a case needs deeper investigation, we send an interim update and next review date.

Where a complaint relates to verification, profile visibility, shortlist decisions, or collaboration records, WHOMA may review the relevant audit history and structured workflow data needed to resolve the case fairly.

Repeated or safety-related issues are handled with higher priority than general product feedback.

If the first response does not resolve the issue, WHOMA will confirm the next review step, who is handling it, and whether any additional evidence is needed.

If you are reporting an urgent access or misuse issue, say that clearly in the subject line so the case can be triaged faster.