Your account
Account help
Help for agents and homeowners, including when you cannot sign in. Contact our team about access, your information or closing your account.
Trouble signing in?
Use the email you registered with. Choose Forgot password on the sign-in page for a new reset link, or continue with Google if that is how you joined. Check your spam folder and use the most recent email link.
Go to sign inUpdate your information
Agents can edit their professional information from Edit Profile in their workspace. For a change to your sign-in email, an incorrect account detail or a lost email account, contact support. We will check account ownership before making changes. Your sign-in and professional work emails may differ.
Get account supportDelete your account
You can request account closure and deletion of your personal data without signing in. Submit the form using an email where we can reach you and tell us the email associated with your account if it differs.
- You receive a reference on screen when your request is saved. Keep it for follow-up.
- Our team checks your identity and reviews the account and any active instructions, proposals or disputes.
- We explain what will be deleted, anonymised or retained, then confirm the outcome by email.
Submitting a request does not immediately close the account or hide a public profile. Tell us if you also need your profile hidden urgently. Closing an account does not cancel a separate agreement with an agent or another party. Some shared transaction, security or legal records may need to be retained; we will explain the reason and applicable period.
We normally respond to data-rights requests within one month. If identity checks or a permitted extension are needed, we will explain this to you.
Request account deletionYour data and privacy
Request a copy or correction of your personal data, object to processing, or ask about restricting its use. You can also change your optional cookie choice at any time.
Talk to our team
Email support@whoma.co.uk or use the contact form. We aim to acknowledge enquiries within one business day. Include your request reference when following up. You do not need a WHOMA account to contact us.
Never send your password, sign-in code, recovery link or identity documents through the contact form or AI chat. Our AI assistant provides guidance; a person handles account changes and deletion.